Bad Salon Experience

I went to a salon yesterday to get my hair highlighted and coloured. I was very excited and had been looking forward to this for quite some time. Everything was going pretty good. After the highlights were done and she was rinsing my hair, she then put in this other stuff to neutralize the blond. It was so painful that it felt like my scalp was on fire. I told her, but she said it might hurt a bit. This was supposed to be a relaxing experience, not painful. When my hair was finally blow-dried I noticed that the brown she put in was quite dark. I had wanted her to match the colour to my roots, but this seemed too dark. The blond highlights were also very obvious and, in my opinion, made me look like a skunk. When I got home I was not happy. This morning I noticed that my head was sensitive from that neutralizing stuff. Anyways, I phoned the salon to make another long appointment because I was not happy. I went in tonight and had another girl fix my hair. I found out that my scalp had been damaged from that stuff and so that is why it hurt. Great! She was very nice and tried to fix my hair. It looks better, I don't look like a skunk anymore, but I am still not very impressed. Oh well, I am not going back. In the last 2 days I spent 5 1/2 hours in the salon and that is way too much. I think it'll be a long time before I get my hair highlighted again.